This Privacy Policy describes how CREOFFEE ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from creoffee.com (the “Site”), or otherwise interact with us in relation to the Site and our services (collectively, the “Services”).
By accessing or using any part of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. When we do, we’ll update the "Last updated" date above and post the revised version on our Site.
Information We Collect
1. Information You Provide Directly
When using our Services, you may provide personal information such as:
Contact Information – name, email address, phone number, shipping/billing address
Order Information – product details, payment confirmation
Account Information – username, password, security details
Customer Support Information – content from emails or messages you send us
Providing this information is voluntary, but some features of our Services may not function without it.
2. Information Collected Automatically
We may collect certain information automatically via cookies, pixels, and similar technologies, including:
Your IP address, browser type, and device information
Pages you visited, time spent, and clicks
Shopping or cart activity
3. Information from Third Parties
We may receive data from:
Shopify, our platform provider
Payment processors (e.g. card providers)
Marketing or analytics partners
Shipping and logistics providers
All third-party data is handled in accordance with this Privacy Policy.
How We Use Your Information
We use your personal information to:
Process and fulfil orders (including shipping, returns, and payment verification)
Communicate with you about purchases, support, and updates
Send marketing communications, only with your consent
Prevent fraud and secure our platform
Improve our Services, site performance, and customer experience
Cookies
We use cookies to:
Power and personalise your shopping experience
Run analytics and improve functionality
Deliver relevant advertising
You can manage cookies via your browser settings. Blocking cookies may affect how some parts of our Site function.
Vendors and service providers (e.g. IT, payment processors, shipping partners)
Marketing and analytics partners (with your consent)
Legal or government authorities when required by law
Business affiliates or buyers in the event of a merger, sale, or restructure
We do not sell or share your personal information for profiling or behavioural targeting without your consent.
Third-Party Links
Our Site may contain links to third-party sites not operated by us. We’re not responsible for the privacy practices or content of those sites. Always review third-party policies when visiting external websites.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to have it removed.
Data Security & Retention
We take reasonable steps to protect your data, but no system is 100% secure. Please avoid sharing sensitive details over unsecured channels.
We retain your personal information only as long as necessary to:
Fulfil your order
Maintain your account
Comply with legal requirements
Resolve disputes
Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct or update inaccurate data
Delete your information
Withdraw consent at any time
Limit or object to certain uses of your data
Request data portability in some cases
Manage your email preferences at the bottom of each marketing email
To make a request or exercise any rights, please email: contact.creoffee@gmail.com. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your data, please contact us first. If you’re unsatisfied with our response, you may lodge a complaint with your local data protection authority.
International Transfers
We may store and process your data outside your country, including in the US or Australia. When required, we use safeguards like Standard Contractual Clauses to ensure your data is protected.
